Define the guidelines and guidelines to follow to accept merchandise returns and make product changes
TARGET:
SECTION 1. PURCHASE CANCELLATION:
It’s okay to change your mind. If you are not totally satisfied with your purchase on our website Tapiruj.com , you can cancel it within the next 24 hours after payment is made.
If the order has already entered the preparation process for delivery, this option will not be available. However, you can click request cancellation, although this is not guaranteed. You will receive an e-mail confirming if the cancellation has been made. Orders already completed cannot be canceled, so neither of the two previous options will be available.
Please note that it is not possible to reactivate canceled orders. If you wish to receive any of the products that have been canceled, you must place a new order. Select the box corresponding to each product you want to cancel and the reason for the cancellation. If you want to cancel the entire order, select all the products. Click Cancel Selected Products. When you complete the cancellation, you will receive a confirmation email at the email address associated with your account.
In addition, you can verify that your order has been canceled in My Orders.
Legal Notice: The sale and dispatch of the products is conditional on their availability and the product’s stock. When the product is not available, Tapiruj Boutique will immediately notify the customer and return the full value of the price paid.
SECTION 2. EXCHANGE OR RETURN OF PRODUCTS:
You can request a return or exchange only within 48 hours after receiving the merchandise.
The refund will be made in the event that:
When the product has expired or is in poor condition.
The merchandise does not correspond to the order or specifications offered to the customer.
Items not eligible for return include:
Services.
Products on sale or discount through offers or coupons.
When the product has been received with visible defects (bumps or dents) and has signed for receipt.
When the product has been altered or modified by the customer.
When the handling or storage of the product was not adequate.
To proceed with the return, write us to the email contact@tapiruj.com with the following information:
Buyer’s name.
Mail registered in the purchase.
Detail of the product you wish to return.
Contact phone.
Reason.
After studying the case, we will indicate if the return is viable.
SECTION 3. RETURN OF PAYMENTS:
There are only three ways to make a payment refund.
Return by indication of the client or buyer (SECTION 1).
Return for Cancellation of order by the merchant.
Refund due to fraud risk.
You can generate a refund or chargeback to your card up to 48 hours after you have made the purchase . The return may take between 5-25 business days to be reflected in your account, although once the refund has been made, it can be tracked with the authorization number generated in the return. This process is subject to changes in the policies or terms and conditions of our payment platform.
